Support and guidance when arranging a funeral - Print version

When the death has occurred

The period following the death of a loved one is probably the most distressing time in our lives, yet it is also when a number of decisions have to be made about the funeral ceremony, which will have an effect on family, friends and colleagues.

It is, of course, important for people making arrangements to know that they are being helped by a professional team and we aim for our service to be informative, considerate, confidential, and understanding.

You can ask us for advice or help if you are:

• a relative,
• a family friend,
• an owner/manager of a private/Council nursing or residential home,
• a Funeral Director may advise a person to contact us before making funeral arrangements.

When you contact us, the Bereavement Officer will:

• arrange to meet you (if after verbal consultation you are considered to be eligible).
• advise if we can give financial help and if so how.
• advise you of your responsibility towards funeral costs (see details below).
• complete forms as appropriate.
• help and advise you in making arrangements for the funeral.
• work with the Funeral Director appointed by us.
• give options for financial assistance if we are unable to help.

Telephone numbers of support organisations

• Registrar of Births and Deaths 024 7683 3129
• The Benefits Agency Bereavement Line: 024 7623 2311
• Cruse Bereavement Care - Coventry Central: 024 7667 0714
• SANDS Helpline 0808 164 3332
• Help for Heroes Helpline 0300 303 9888
• Royal British Legion 024 7630 1332
• Citizens Advice 024 7622 3284
• SSAFA The Armed Forces Charity 0845 241 7141
• Veterans Contact point 024 7634 3793
• Veterans Gateway 0808 802 1212
• The Muslim Community Helpline 0208 904 8193,0208 908 6715
• Winston’s Wish 08088 020 021 (Young People Bereavement support)
• Shine a Light 07966 089805 (People affected by Childhood cancer)
• The Cinnamon Trust 01564 825037 (Pet support for elderly people who are terminally ill or need to go into hospital)